POST: tickets/{ticket_id}/notes

Description

Adds a new note to an existing ticket

How to Execute

To access this REST web service, you need to use the following URL:

https://api.inflectra.com/KronoDesk/Services/v2_0/RestService.svc/tickets/{ticket_id}/notes

Request Parameters

Name	Description
ticket_id	The id of the ticket

Request Body

Property	Description
NoteId	The primary key of the note (null for new notes)
TicketId	The id of the ticket that the note is associated with
AuthorId	The id of the user that created the note Defaults to the authenticated user if none specified
CreationDate	The date/time that the note was created
ModifiedById	The id of the user that last modified the note Defaults to the current UTC date/time if none specified
ModifiedDate	The date/time that the note was last modified
Text	The note text
IsDeleted	Whether the note has been deleted
IsInternalOnly	Is the note visible to employees only

<RemoteTicketNote xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Inflectra.KronoDesk.Web.Services.v2_0.DataObjects">
  <AuthorId i:nil="true" />
  <CreationDate i:nil="true" />
  <IsDeleted>false</IsDeleted>
  <IsInternalOnly>false</IsInternalOnly>
  <ModifiedById i:nil="true" />
  <ModifiedDate i:nil="true" />
  <NoteId i:nil="true" />
  <Text i:nil="true" />
  <TicketId>0</TicketId>
</RemoteTicketNote>

{"AuthorId":null,
"CreationDate":null,
"IsDeleted":false,
"IsInternalOnly":false,
"ModifiedById":null,
"ModifiedDate":null,
"NoteId":null,
"Text":null,
"TicketId":0}

Return Data

Property	Description
NoteId	The primary key of the note (null for new notes)
TicketId	The id of the ticket that the note is associated with
AuthorId	The id of the user that created the note Defaults to the authenticated user if none specified
CreationDate	The date/time that the note was created
ModifiedById	The id of the user that last modified the note Defaults to the current UTC date/time if none specified
ModifiedDate	The date/time that the note was last modified
Text	The note text
IsDeleted	Whether the note has been deleted
IsInternalOnly	Is the note visible to employees only

<RemoteTicketNote xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Inflectra.KronoDesk.Web.Services.v2_0.DataObjects">
  <AuthorId i:nil="true" />
  <CreationDate i:nil="true" />
  <IsDeleted>false</IsDeleted>
  <IsInternalOnly>false</IsInternalOnly>
  <ModifiedById i:nil="true" />
  <ModifiedDate i:nil="true" />
  <NoteId i:nil="true" />
  <Text i:nil="true" />
  <TicketId>0</TicketId>
</RemoteTicketNote>

{"AuthorId":null,
"CreationDate":null,
"IsDeleted":false,
"IsInternalOnly":false,
"ModifiedById":null,
"ModifiedDate":null,
"NoteId":null,
"Text":null,
"TicketId":0}