PUT: tickets/{ticket_id}

Description

Updates a ticket in the system.

How to Execute

To access this REST web service, you need to use the following URL:

https://api.inflectra.com/KronoDesk/Services/v3_0/RestService.svc/tickets/{ticket_id}

Request Parameters

Name	Description
ticket_id	The id of the ticket

Request Body

Property	Description
TicketId	The ticket primary key
AccessedDate	The date/time that the ticket was last accessed
AssigneeId	The id of the user that the ticket is assigned to
AssigneeUserName	The name of the user that the ticket is assigned toRead-only
ClosedDate	The date/time that the ticket was closed
ConcurrencyId	The concurrency date/time (used to prevent users overwriting each other's changes)
CreationDate	The date/time that the ticket was createdIf no date/time is specified, the current UTC date/time is used
Description	The description of the ticket
LongDescription	The description of the ticket, with all the notes concatenated into itRead-only
HasAttachments	Does this ticket have any file attachments
IsDeleted	Has this ticket been deleted
LastUpdateDate	The date/time that the ticket was last updated
Name	The short name of the ticket
OpenerId	The id of the user that opened the ticketIf no value is specified on creation, the current user is used
OpenerUserName	The name of the user that opened the ticketRead-only
PriorityId	The id of the ticket priority
PriorityName	The name of the ticket priorityRead-only
ProductId	The id of the product that the ticket is associated with
ProductName	The name of the product that the ticket is associated withRead-only
ResolutionId	The id of the ticket resolution
ResolutionName	The name of the ticket resolutionRead-only
SourceId	An ID that tells KronoDesk what is the source of this ticket (e.g. -2 = from email)
CCList	The list of email addresses to be CCed
StatusId	The id of the ticket statusIf no status provided, the default status is used
StatusName	The name of the ticket status Read-only
TypeId	The id of the ticket type
TypeName	The name of the ticket type Read-only
Notes	The list of notes attached to the ticket

<RemoteTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Inflectra.KronoDesk.Web.Services.v3_0.DataObjects">
  <AccessedDate>0001-01-01T00:00:00</AccessedDate>
  <AssigneeId i:nil="true" />
  <AssigneeUserName i:nil="true" />
  <CCList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays" i:nil="true" />
  <ClosedDate i:nil="true" />
  <ConcurrencyId>00000000-0000-0000-0000-000000000000</ConcurrencyId>
  <CreationDate i:nil="true" />
  <Description i:nil="true" />
  <HasAttachments>false</HasAttachments>
  <IsDeleted>false</IsDeleted>
  <LastUpdateDate>0001-01-01T00:00:00</LastUpdateDate>
  <LongDescription i:nil="true" />
  <Name i:nil="true" />
  <Notes i:nil="true" />
  <OpenerId i:nil="true" />
  <OpenerUserName i:nil="true" />
  <PriorityId i:nil="true" />
  <PriorityName i:nil="true" />
  <ProductId>0</ProductId>
  <ProductName i:nil="true" />
  <ResolutionId i:nil="true" />
  <ResolutionName i:nil="true" />
  <SourceId i:nil="true" />
  <StatusId i:nil="true" />
  <StatusName i:nil="true" />
  <TicketId i:nil="true" />
  <TypeId i:nil="true" />
  <TypeName i:nil="true" />
</RemoteTicket>

{"AccessedDate":"\/Date(-62135578800000-0500)\/",
"AssigneeId":null,
"AssigneeUserName":null,
"CCList":null,
"ClosedDate":null,
"ConcurrencyId":"00000000-0000-0000-0000-000000000000",
"CreationDate":null,
"Description":null,
"HasAttachments":false,
"IsDeleted":false,
"LastUpdateDate":"\/Date(-62135578800000-0500)\/",
"LongDescription":null,
"Name":null,
"Notes":null,
"OpenerId":null,
"OpenerUserName":null,
"PriorityId":null,
"PriorityName":null,
"ProductId":0,
"ProductName":null,
"ResolutionId":null,
"ResolutionName":null,
"SourceId":null,
"StatusId":null,
"StatusName":null,
"TicketId":null,
"TypeId":null,
"TypeName":null}

Return Data

Property	Description
TicketId	The ticket primary key
AccessedDate	The date/time that the ticket was last accessed
AssigneeId	The id of the user that the ticket is assigned to
AssigneeUserName	The name of the user that the ticket is assigned toRead-only
ClosedDate	The date/time that the ticket was closed
ConcurrencyId	The concurrency date/time (used to prevent users overwriting each other's changes)
CreationDate	The date/time that the ticket was createdIf no date/time is specified, the current UTC date/time is used
Description	The description of the ticket
LongDescription	The description of the ticket, with all the notes concatenated into itRead-only
HasAttachments	Does this ticket have any file attachments
IsDeleted	Has this ticket been deleted
LastUpdateDate	The date/time that the ticket was last updated
Name	The short name of the ticket
OpenerId	The id of the user that opened the ticketIf no value is specified on creation, the current user is used
OpenerUserName	The name of the user that opened the ticketRead-only
PriorityId	The id of the ticket priority
PriorityName	The name of the ticket priorityRead-only
ProductId	The id of the product that the ticket is associated with
ProductName	The name of the product that the ticket is associated withRead-only
ResolutionId	The id of the ticket resolution
ResolutionName	The name of the ticket resolutionRead-only
SourceId	An ID that tells KronoDesk what is the source of this ticket (e.g. -2 = from email)
CCList	The list of email addresses to be CCed
StatusId	The id of the ticket statusIf no status provided, the default status is used
StatusName	The name of the ticket status Read-only
TypeId	The id of the ticket type
TypeName	The name of the ticket type Read-only
Notes	The list of notes attached to the ticket

<RemoteTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Inflectra.KronoDesk.Web.Services.v3_0.DataObjects">
  <AccessedDate>0001-01-01T00:00:00</AccessedDate>
  <AssigneeId i:nil="true" />
  <AssigneeUserName i:nil="true" />
  <CCList xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays" i:nil="true" />
  <ClosedDate i:nil="true" />
  <ConcurrencyId>00000000-0000-0000-0000-000000000000</ConcurrencyId>
  <CreationDate i:nil="true" />
  <Description i:nil="true" />
  <HasAttachments>false</HasAttachments>
  <IsDeleted>false</IsDeleted>
  <LastUpdateDate>0001-01-01T00:00:00</LastUpdateDate>
  <LongDescription i:nil="true" />
  <Name i:nil="true" />
  <Notes i:nil="true" />
  <OpenerId i:nil="true" />
  <OpenerUserName i:nil="true" />
  <PriorityId i:nil="true" />
  <PriorityName i:nil="true" />
  <ProductId>0</ProductId>
  <ProductName i:nil="true" />
  <ResolutionId i:nil="true" />
  <ResolutionName i:nil="true" />
  <SourceId i:nil="true" />
  <StatusId i:nil="true" />
  <StatusName i:nil="true" />
  <TicketId i:nil="true" />
  <TypeId i:nil="true" />
  <TypeName i:nil="true" />
</RemoteTicket>

{"AccessedDate":"\/Date(-62135578800000-0500)\/",
"AssigneeId":null,
"AssigneeUserName":null,
"CCList":null,
"ClosedDate":null,
"ConcurrencyId":"00000000-0000-0000-0000-000000000000",
"CreationDate":null,
"Description":null,
"HasAttachments":false,
"IsDeleted":false,
"LastUpdateDate":"\/Date(-62135578800000-0500)\/",
"LongDescription":null,
"Name":null,
"Notes":null,
"OpenerId":null,
"OpenerUserName":null,
"PriorityId":null,
"PriorityName":null,
"ProductId":0,
"ProductName":null,
"ResolutionId":null,
"ResolutionName":null,
"SourceId":null,
"StatusId":null,
"StatusName":null,
"TicketId":null,
"TypeId":null,
"TypeName":null}