KronoDesk: REST Web Service (v4.0)
Click here for a complete list of operations.
POST: tickets
Description
Creates a new ticket in the system
This function does not currently add notes to the ticket, even if provided
How to Execute
To access this REST web service, you need to use the following URL:
https://api.inflectra.com/KronoDesk/Services/v1_0/RestService.svc/tickets
Request Body
|
Property
|
Description
|
|
TicketId
|
The ticket primary key
|
|
AccessedDate
|
The date/time that the ticket was last accessed
|
|
AssigneeId
|
The id of the user that the ticket is assigned to
|
|
AssigneeUserName
|
The name of the user that the ticket is assigned toRead-only
|
|
ClosedDate
|
The date/time that the ticket was closed
|
|
ConcurrencyDate
|
The concurrency date/time (used to prevent users overwriting each other's changes)
|
|
CreationDate
|
The date/time that the ticket was createdIf no date/time is specified, the current UTC date/time is used
|
|
Description
|
The description of the ticket
|
|
LongDescription
|
The description of the ticket, with all the notes concatenated into itRead-only
|
|
HasAttachments
|
Does this ticket have any file attachments
|
|
IsDeleted
|
Has this ticket been deleted
|
|
LastUpdateDate
|
The date/time that the ticket was last updated
|
|
Name
|
The short name of the ticket
|
|
OpenerId
|
The id of the user that opened the ticketIf no value is specified on creation, the current user is used
|
|
OpenerUserName
|
The name of the user that opened the ticketRead-only
|
|
PriorityId
|
The id of the ticket priority
|
|
PriorityName
|
The name of the ticket priorityRead-only
|
|
ProductId
|
The id of the product that the ticket is associated with
|
|
ProductName
|
The name of the product that the ticket is associated withRead-only
|
|
ResolutionId
|
The id of the ticket resolution
|
|
ResolutionName
|
The name of the ticket resolutionRead-only
|
|
StatusId
|
The id of the ticket statusIf no status provided, the default status is used
|
|
StatusName
|
The name of the ticket status
Read-only
|
|
TypeName
|
The name of the ticket type
Read-only
|
|
Notes
|
The list of notes attached to the ticket
|
<RemoteTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Inflectra.KronoDesk.Web.Services.v1_0.DataObjects">
<AccessedDate>0001-01-01T00:00:00</AccessedDate>
<AssigneeId i:nil="true" />
<AssigneeUserName i:nil="true" />
<ClosedDate i:nil="true" />
<ConcurrencyDate>0001-01-01T00:00:00</ConcurrencyDate>
<CreationDate i:nil="true" />
<Description i:nil="true" />
<HasAttachments>false</HasAttachments>
<IsDeleted>false</IsDeleted>
<LastUpdateDate>0001-01-01T00:00:00</LastUpdateDate>
<LongDescription i:nil="true" />
<Name i:nil="true" />
<Notes i:nil="true" />
<OpenerId i:nil="true" />
<OpenerUserName i:nil="true" />
<PriorityId i:nil="true" />
<PriorityName i:nil="true" />
<ProductId>0</ProductId>
<ProductName i:nil="true" />
<ResolutionId i:nil="true" />
<ResolutionName i:nil="true" />
<StatusId i:nil="true" />
<StatusName i:nil="true" />
<TicketId i:nil="true" />
<TypeName i:nil="true" />
</RemoteTicket>
{"AccessedDate":"\/Date(-62135578800000-0500)\/",
"AssigneeId":null,
"AssigneeUserName":null,
"ClosedDate":null,
"ConcurrencyDate":"\/Date(-62135578800000-0500)\/",
"CreationDate":null,
"Description":null,
"HasAttachments":false,
"IsDeleted":false,
"LastUpdateDate":"\/Date(-62135578800000-0500)\/",
"LongDescription":null,
"Name":null,
"Notes":null,
"OpenerId":null,
"OpenerUserName":null,
"PriorityId":null,
"PriorityName":null,
"ProductId":0,
"ProductName":null,
"ResolutionId":null,
"ResolutionName":null,
"StatusId":null,
"StatusName":null,
"TicketId":null,
"TypeName":null}
Return Data
|
Property
|
Description
|
|
TicketId
|
The ticket primary key
|
|
AccessedDate
|
The date/time that the ticket was last accessed
|
|
AssigneeId
|
The id of the user that the ticket is assigned to
|
|
AssigneeUserName
|
The name of the user that the ticket is assigned toRead-only
|
|
ClosedDate
|
The date/time that the ticket was closed
|
|
ConcurrencyDate
|
The concurrency date/time (used to prevent users overwriting each other's changes)
|
|
CreationDate
|
The date/time that the ticket was createdIf no date/time is specified, the current UTC date/time is used
|
|
Description
|
The description of the ticket
|
|
LongDescription
|
The description of the ticket, with all the notes concatenated into itRead-only
|
|
HasAttachments
|
Does this ticket have any file attachments
|
|
IsDeleted
|
Has this ticket been deleted
|
|
LastUpdateDate
|
The date/time that the ticket was last updated
|
|
Name
|
The short name of the ticket
|
|
OpenerId
|
The id of the user that opened the ticketIf no value is specified on creation, the current user is used
|
|
OpenerUserName
|
The name of the user that opened the ticketRead-only
|
|
PriorityId
|
The id of the ticket priority
|
|
PriorityName
|
The name of the ticket priorityRead-only
|
|
ProductId
|
The id of the product that the ticket is associated with
|
|
ProductName
|
The name of the product that the ticket is associated withRead-only
|
|
ResolutionId
|
The id of the ticket resolution
|
|
ResolutionName
|
The name of the ticket resolutionRead-only
|
|
StatusId
|
The id of the ticket statusIf no status provided, the default status is used
|
|
StatusName
|
The name of the ticket status
Read-only
|
|
TypeName
|
The name of the ticket type
Read-only
|
|
Notes
|
The list of notes attached to the ticket
|
<RemoteTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Inflectra.KronoDesk.Web.Services.v1_0.DataObjects">
<AccessedDate>0001-01-01T00:00:00</AccessedDate>
<AssigneeId i:nil="true" />
<AssigneeUserName i:nil="true" />
<ClosedDate i:nil="true" />
<ConcurrencyDate>0001-01-01T00:00:00</ConcurrencyDate>
<CreationDate i:nil="true" />
<Description i:nil="true" />
<HasAttachments>false</HasAttachments>
<IsDeleted>false</IsDeleted>
<LastUpdateDate>0001-01-01T00:00:00</LastUpdateDate>
<LongDescription i:nil="true" />
<Name i:nil="true" />
<Notes i:nil="true" />
<OpenerId i:nil="true" />
<OpenerUserName i:nil="true" />
<PriorityId i:nil="true" />
<PriorityName i:nil="true" />
<ProductId>0</ProductId>
<ProductName i:nil="true" />
<ResolutionId i:nil="true" />
<ResolutionName i:nil="true" />
<StatusId i:nil="true" />
<StatusName i:nil="true" />
<TicketId i:nil="true" />
<TypeName i:nil="true" />
</RemoteTicket>
{"AccessedDate":"\/Date(-62135578800000-0500)\/",
"AssigneeId":null,
"AssigneeUserName":null,
"ClosedDate":null,
"ConcurrencyDate":"\/Date(-62135578800000-0500)\/",
"CreationDate":null,
"Description":null,
"HasAttachments":false,
"IsDeleted":false,
"LastUpdateDate":"\/Date(-62135578800000-0500)\/",
"LongDescription":null,
"Name":null,
"Notes":null,
"OpenerId":null,
"OpenerUserName":null,
"PriorityId":null,
"PriorityName":null,
"ProductId":0,
"ProductName":null,
"ResolutionId":null,
"ResolutionName":null,
"StatusId":null,
"StatusName":null,
"TicketId":null,
"TypeName":null}