SoapService
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RemoteTicket
Represents a single Ticket artifact in the system
This version of the data-object does not support access to the ticket's custom properties
Base Classes
None
Properties
The following properties are provided directly by this class:
| Type | Name | Required |
|---|---|---|
| dateTime | AccessedDate - The date/time that the ticket was last accessed | Yes |
| long? | AssigneeId - The id of the user that the ticket is assigned to | |
| string? | AssigneeUserName - The name of the user that the ticket is assigned to ( Read-only ) | |
| dateTime? | ClosedDate - The date/time that the ticket was closed | |
| guid | ConcurrencyId - The concurrency date/time (used to prevent users overwriting each other's changes) | Yes |
| dateTime? | CreationDate - The date/time that the ticket was created ( If no date/time is specified, the current UTC date/time is used ) | |
| string? | Description - The description of the ticket | |
| boolean | HasAttachments - Does this ticket have any file attachments | Yes |
| boolean | IsDeleted - Has this ticket been deleted | Yes |
| dateTime | LastUpdateDate - The date/time that the ticket was last updated | Yes |
| string? | LongDescription - The description of the ticket, with all the notes concatenated into it ( Read-only ) | |
| string? | Name - The short name of the ticket | |
| ArrayOfRemoteTicketNote? | Notes - The list of notes attached to the ticket | |
| long? | OpenerId - The id of the user that opened the ticket ( If no value is specified on creation, the current user is used ) | |
| string? | OpenerUserName - The name of the user that opened the ticket ( Read-only ) | |
| int? | PriorityId - The id of the ticket priority | |
| string? | PriorityName - The name of the ticket priority ( Read-only ) | |
| int | ProductId - The id of the product that the ticket is associated with | Yes |
| string? | ProductName - The name of the product that the ticket is associated with ( Read-only ) | |
| int? | ResolutionId - The id of the ticket resolution | |
| string? | ResolutionName - The name of the ticket resolution ( Read-only ) | |
| int? | StatusId - The id of the ticket status ( If no status provided, the default status is used ) | |
| string? | StatusName - The name of the ticket status ( Read-only ) | |
| long? | TicketId - The ticket primary key | |
| string? | TypeName - The name of the ticket type ( Read-only ) |